Returns and Exchanges

1. 01What we accept

   We want you to love what you receive. We accept returns of items that arrived damaged, that are unopened, that are unworn and unused with their tags and original packaging, or that were not properly packed by us and arrived in poor condition.

   We also accept returns of the wrong item or the wrong size where we sent it, and exchanges where your size or colour choice changes.

2. 02The return window

   Tell us within 14 days of delivery, or of the collection date for pickup orders, and send the item back within seven days of receiving your return authorisation. Returns that arrive after the window may be declined or, at our discretion, accepted with a larger restocking fee.

3. 03What we cannot accept

   • Items that have been worn, washed, altered, damaged by you, or that carry perfume, smoke or makeup marks.
   • Fragrances, henna, oils and beauty products once the seal is broken, for hygiene and safety reasons.
   • Final-sale, clearance and sample items, which are marked as such on the product page and at checkout.
   • Custom, made-to-order or personalised pieces.
   • Items returned without their tags, original packaging or return authorisation.

4. 04Who pays for return shipping

   If the return is our fault, we pay the return shipping and no restocking fee is charged. This covers items that arrived damaged, items that were not properly packed, and cases where we sent the wrong item or the wrong size from the one you ordered.

   If the return is your choice, for example you changed your mind, ordered the wrong size, or no longer need the item, you pay the return shipping and a restocking fee. We will tell you the exact amount before you send anything back.

5. 05Restocking fee

   A restocking fee of 15% of the price paid for each returned item applies to returns that are not our fault. It covers inspection, steaming, repacking and returning the piece to stock, and it is deducted from your refund along with any shipping you owe. The fee is waived in full whenever the problem is ours: damage, improper packing, or the wrong item or size sent.

   The fee is disclosed here, before you buy, and is never charged in a way that breaks Nebraska or federal consumer law.

6. 06How to start a return or exchange

   • Email Ibrahimhawa400@gmail.com, or call 402-838-0934, with your order number and the reason for the return.
   • For a damaged item or a packing problem, attach photographs of the item and the packaging within 48 hours of delivery.
   • We reply within two business days with a return authorisation and, where we are at fault, a prepaid label.
   • Pack the item securely in its original packaging, include the authorisation reference, and send it within seven days.

7. 07Refunds

   Once your return arrives we inspect it within three business days. Approved refunds are sent to the original payment method within five to ten business days; your bank may take a little longer to show it. We refund the price of the item and its tax. Outbound shipping is refunded only when the return is our fault, and the restocking fee and any return shipping you owe are deducted when it is not.

   If a return does not qualify, we will tell you why and return the item to you at your cost, or hold it for collection at the boutique.

8. 08Exchanges

   For a different size or colour, tell us which you would like and we will hold it for five days while your return travels. Exchanges depend on stock; if the replacement costs more or less we will take or refund the difference. If the size you need is sold out, the return is processed as a refund.

9. 09Damaged or badly packed on arrival

   We pack carefully, but if a parcel arrives damaged or clearly was not packed properly, contact us within 48 hours with photographs of the item and the packaging. We will arrange a replacement where stock allows, or a full refund including the original shipping, and we cover the return shipping. Please do not send a damaged item back before speaking to us, so that the carrier claim is not affected.

10. 10Returns in person

    Items bought online can be returned or exchanged at the boutique during opening hours with the order confirmation and the item in its original condition. The same windows, eligibility rules and fees apply.

11. 11Cancellations

    You can cancel an order any time before it is dispatched by emailing or calling us, and we will refund it in full. Once an order has been dispatched it is handled as a return. We cannot change a delivery address after dispatch.

12. 12Your statutory rights

    Nothing in this policy limits your rights under Nebraska or federal consumer law. If a product is faulty or not as described, you are entitled to a remedy regardless of these time limits, and the restocking fee never applies.

Last updated November 8, 2026