Shipping Policy
How orders are prepared and dispatched.
01Where we ship
We ship throughout the United States, including Alaska and Hawaii where carrier service allows, and we offer free collection from our Omaha boutique.
We do not currently offer international shipping online. If you would like an item sent abroad, email Ibrahimhawa400@gmail.com before ordering and we will tell you whether it is possible, what it costs and which items cannot travel.
02Handling times
Orders are prepared during boutique hours. In-stock orders placed before 2pm Central Time on a business day are usually packed within one to two business days; orders placed later, at weekends or on public holidays begin the next business day. Hand-finished, made-to-order or henna items may need one or two extra days, and we will tell you before dispatch if that is the case.
If we cannot dispatch within 30 days of your order, we will contact you to agree a new date or refund the unshipped items in full, as the FTC's Mail, Internet or Telephone Order Merchandise Rule requires.
03Rates
Shipping is calculated at checkout from the destination and the weight of the order, and it is shown before you pay. Any free-shipping offer currently running is shown on the store. Delivery charges are not refunded when an item is returned because you changed your mind.
04Delivery estimates
Once dispatched, domestic ground delivery usually arrives in two to five business days, and express services in one to two business days. These are carrier estimates rather than guarantees. Weather, peak seasons and carrier backlogs can delay a parcel, and once it is with the carrier the timing is outside our control, though we will always chase it with you.
05Fragrances, henna and restricted goods
Alcohol-based perfumes and body sprays are regulated as hazardous materials. Within the United States they can only travel by ground transportation, so fragrance orders ship by a ground service and are not eligible for express air delivery. Fragrances cannot be shipped internationally.
Henna powder and paste, oils and some beauty items are also restricted by certain destinations. Where an item cannot legally travel to your address we will contact you and refund it rather than ship it unlawfully.
06Collection in Omaha
Local collection from 2880 W St 106, Omaha, Nebraska 68107 is free. You will receive an email when your order is ready, usually within a few hours during opening hours. Bring your order confirmation and photo identification, or send someone with both.
We hold collection orders for seven days. After that we will contact you, and an uncollected order may be treated as a return, with any card-processing cost and a restocking fee applied. If you need longer, call 402-838-0934 and we will hold it.
07Tracking
Every dispatched parcel is sent with tracking, and the number is emailed to you. If tracking shows no movement for three business days, email us with your order number and we will open a case with the carrier.
08Lost, damaged or misdelivered parcels
Please open your parcel promptly. If it arrives damaged, photograph the item and the packaging and email us within 48 hours of delivery so that we can file a carrier claim and send a replacement or refund.
If tracking shows a parcel as delivered but you cannot find it, check with neighbours and your local post office first, then contact us within seven days and we will help with the carrier's investigation.
We can only deliver to the address given at checkout and cannot redirect a parcel once it is with the carrier. If an address is wrong or incomplete, or a parcel is refused, and it comes back to us, it is handled as a return at your cost: original shipping is not refunded and a restocking fee applies.
09Sales tax
Nebraska sales tax is charged on orders delivered within Nebraska at the rate in effect for the delivery address, and is shown at checkout before you pay. If tax is due in another state, it is your responsibility unless we are required to collect it.
Last updated November 8, 2026