Client care
The help centre.
Find an answer straight away, or open a ticket and a real person in Omaha will get back to you. Every request is read and answered by the boutique, usually within one business day.
Track an order
See whether your order is processing, shipped or ready to collect, and find its tracking number.
Your ordersShipping & delivery
Delivery costs, dispatch times and what happens once your parcel leaves the boutique.
Delivery detailsReturns & exchanges
The window, the condition pieces must be in, and how to request a return from your account.
Return termsCollect in Omaha
Opening hours, what to bring and how long we hold a collection order for you.
Pickup guideMore answers about fragrance, henna and fabric care are in the frequently asked questions.
Common order questions
The answers most customers need about an order in progress.
Open a ticket.
Tell us what you were trying to do and what happened. Include your order number if it relates to a purchase, so we can look it up straight away.
- Order or payment problem: we can check it against your account.
- Something broken on the site? Describe the page and what you saw.
- A question about a piece: fabric, fit, colour or care.
Prefer to talk?
Call or email the boutique during opening hours and we will help directly.